Frequently Asked Questions

We aim to send orders made before 10am AEDT, Mon-Fri on the same day...all other orders are sent on the next business day (Closed on QLD public holidays).

Your tracking number is sent to you by email. If your order has not been sent, please check your order confirmation email as you may have ordered a pre-order item. Preorder items vary between 2-6 weeks and the specific time for your item was listed on the product page when you added it to cart.

Return parcels are processed within 7 business days of arriving at our returns address. At peak times the refund process might take up to 2-3 weeks and we appreciate your patience. Once processed, refunds take 0-3 business days to arrive in your account. You willnotreceive a notification when your order arrives at the returns address. You will receive a refund notification email when your order is refunded.

We usually do not have sales or discount codes as our pieces are all ethically made from quality fabrics and we prefer to directly offer them at affordable prices. We do however make an exception with a Boxing Day Sale at the end of each year.

Yes we do and all orders are sent from Germany. We deliver to most EU countries from that e-store and some other countries in Europe. Click here to switch to our EU site!

ROVE pieces are exclusively available here on our website. We do not stock our collections in any stores.


Orders in Australia and the USA will not incur customs duties.

European customers can shop on our Europe website with shipping from Germany. Click here to change to our Eu site »

For othercountries, please be aware your customs office or national postal service may charge additional duties, import taxes or handling fees. ROVE is not responsible for these additional costs. ROVE is legally required to declare the full dollar value paid on international shipments. If the parcel is returned to sender as a result of being refused by the recipient or not collected from the collection point, then the order may not be eligible for refund.

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