Free AU Shipping over $150 | Free US Shipping over $170 USD
Gift your loved one the freedom to choose their favourite ROVE outfit with an Online Gift Card.
• Delivered instantly to your email inbox.
• Valid for 3 years from purchase.
Items purchased with a ROVE gift card can be returned. Once returned, the Gift Card will be re-activated so it can be used again. The Gift card itself is non-refundable.
Feel free to request a custom dollar value for your gift card by contacting the ROVE team.
Free Shipping on orders over $150
or flat rate $6.95
2-5 business days
Free Express Shipping on orders over $250
or flat rate $10.00
1-3 business days
Orders made before 10am AEST, Mon-Fri will be sent on the same day...all others are sent on the next business day. Your order is sent with Auspost from Brisbane.
Free Shipping on orders over AU $250 / ~ US $170
or flat rate AUD $20 / ~ US $14
USA, Canada 2-6 business days
NZ, Japan 4-6 business days
Europe Shop our ROVE EU store
Singapore 2-3 business days
Rest of the World 3-5+ business days
All orders are sent with DHL Express. Orders made before 10am AEDT, Mon-Fri will be sent on the same day...all others are sent on the next business day. Your order is sent from Brisbane, Australia.
Customs Duties & Taxes - We ship world-wide from Australia. ROVE is not responsible for any fees that may be charged to you by your country. Located in Europe? Shop ROVE EU »
If your order contains a preorder item, your entire order will be sent when the preorder item is ready. We recommend placing a separate order for your preorder items if you would like your other items sent now.
For more information, see Delivery
OUR 100% HAPPINESS GUARANTEE
We want you to be 100% happy with your ROVE piece. If you don't love it, you can easily return it for a refund or exchange* for any reason!
We want your ROVE piece to fit you perfectly the first time around and the vast majority of our customers are happy when they follow the size guides on our product pages. If you are unsure, ask the ROVE team and we'll be so happy to assist! Together we can prevent unnecessary shipments and lessen the impact on our planet.
*Exchanges only available in Australia and USA.
Download your label and simply post your return at an Auspost location within 24 days of your order date.
Get a free return label and free shipping on your new exchange item, which will be sent within 1 business day of submitting your return!
A $10 return label fee will be deducted from your total refund amount.
No printer needed! Australia Post staff can print your label for you by scanning the label barcode on your phone.
Download your return label and simply post your return at a USPS location within 24 days of your order date.
All return label fees below are in Australian Dollars (AU) however the approximate equivalent in US Dollars is shown.
AU $22 return label fee (≈ US $15) will be deducted from your refund.
AU $15 return label fee (≈ US $10) will be deducted from your store credit amount. Your credit is valid for one year.
AU $35 return label fee (≈ US $24 applies for exchanges. This includes shipping costs of sending your new item to you, which will be sent within 1 business day of submitting your return!
Once you receive your order, you have 10 days to decide if its right for you. Request a return within 10 days by messaging us from our contact us » page. We will reply with our returns address and instructions.
RETURNING YOUR ORDER
You have up to 14 days after delivery to lodge your return at the post office/courier.
Return shipping and the associated costs are the responsibility of the customer. We recommend returning from your local post office.
Sorry, we cannot offer exchanges. If you would like a new size, colour or style please make a return and re-order as you wish.
OTHER INFO & CONDITIONS
Returns must be in their original condition, unused, unwashed and without stains or odours. You must neatly fold your return to preserve its integrity. We encourage you to return your order in its original compostable bag and satchel.
If you have received a faulty item or the wrong item, please contact us and we will assist you asap.
Original shipping fees are non-refundable. Refunds are applied to the original payment method.
Sales items, discounted items and gift cards cannot be returned, refunded or exchanged under any circumstances except for faulty items. If we receive an item that does not comply with this returns policy, it is ineligible for return and ROVE has the right to refuse it. The customer will need to cover the full shipping costs to send it back to them.
Customers from Australia and USA can choose to return their order by their own means. If so, you must follow the International Returns instructions above to have eligibility for your return.
Can I return a preorder item if I receive it after my return deadline of 24 days?
Yes, absolutely! You will be able to start your return within 24 days of when your order was sent from our warehouse. If you can't start your return, just contact the ROVE Team and we will assist.
When will my refund be processed?
Return parcels are processed within 5 business days of arriving at our warehouse. Once processed, refunds take 0-3 business days to arrive in your account.
Can my exchange be sent by Express Post? (Australia & USA only)
If your exchange is time sensitive, we offer an option for an 'Instant exchange' where your exchange item is sent immediately, even before you post your return. All Australian exchanges are sent by standard post and USA exchanges are sent with DHL Express.
Can I return a gift?
Yes you can! When starting your return, click the 'Start a Gift Return' button. International customers (excl. USA), please email us via the contact page.