OUR 100% HAPPINESS GUARANTEE
We want you to be 100% happy with your ROVE piece. If you don't love it, you can easily return it for a refund or exchange* for any reason!
We want your ROVE piece to fit you perfectly the first time around and the vast majority of our customers are happy when they follow the size guides on our product pages. If you are unsure, ask the ROVE team and we'll be so happy to assist! Together we can prevent unnecessary shipments and lessen the impact on our planet.
*Exchanges only available in Australia and USA.
Download your label and simply post your return at an Auspost location within 24 days of your order date.
Get a free return label and free shipping on your new exchange item, which will be sent within 1 business day of submitting your return!
A $10 return label fee will be deducted from your total refund amount.
No printer needed! Australia Post staff can print your label for you by scanning the label barcode on your phone.
Download your return label and simply post your return at a USPS location within 24 days of your order date.
All return label fees below are in Australian Dollars (AU) however the approximate equivalent in US Dollars is shown.
AU $22 return label fee (≈ US $15) will be deducted from your refund.
AU $15 return label fee (≈ US $10) will be deducted from your store credit amount. Your credit is valid for one year.
AU $35 return label fee (≈ US $24) applies for exchanges. This includes shipping costs of sending your new item to you, which will be sent within 1 business day of submitting your return!
International returns (excluding USA) need to be requested as they cannot be submitted on our returns portal.
Once you receive your order, you have 10 days to decide if its right for you. Request a return within 10 days by messaging us from our contact us » page. We will reply with our returns address and instructions.
RETURNING YOUR ORDER
You have up to 14 days after delivery to lodge your return at the post office/courier.
Return shipping and the associated costs are the responsibility of the customer. We recommend returning from your local post office.
Sorry, we cannot offer exchanges. If you would like a new size, colour or style please make a return and re-order as you wish.
OTHER INFO & CONDITIONS
Returns must be in their original condition, unused, unwashed and without stains or odours. You must neatly fold your return to preserve its integrity. We encourage you to return your order in its original compostable bag and satchel.
If you have received a faulty item or the wrong item, please contact us and we will assist you asap.
Original shipping fees are non-refundable. Refunds are applied to the original payment method.
Sales items, discounted items and gift cards cannot be returned for a refund under any circumstances except for faulty items. If we receive an item that does not comply with this returns policy, it is ineligible for return and ROVE has the right to refuse it. The customer will need to cover the full shipping costs to send it back to them.
Customers from Australia and USA can choose to return their order by their own means. If so, you must follow the International Returns instructions above to have eligibility for your return.
Can I return a preorder item if I receive it after my return deadline of 24 days?
Yes, absolutely! You will be able to start your return within 24 days of when your order was sent from our warehouse. If you can't start your return, just contact the ROVE Team and we will assist.
When will my refund be processed?
Return parcels are processed within 5 business days of arriving at our warehouse. Once processed, refunds take 0-3 business days to arrive in your account.
Can my exchange be sent by Express Post?
We offer 'Instant Exchanges' which means that your new items will be sent within 1 business day of submitting your return online. Australian exchanges can only be sent by standard post and USA exchanges are sent with DHL Express. For other countries, we cannot offer exchanges at this time.
Can I return a gift?
Yes you can! When starting your return, click the 'Start a Gift Return' button. International customers (excl. USA), please email us via the contact page.